Refund Policy

1. Our 30-Day Money-Back Guarantee

At CybiNet, customer satisfaction is our priority. We offer a comprehensive 30-day money-back guarantee on all products purchased through our website. This means you can try our software solutions risk-free.

1.1 What's Covered

• All software licenses purchased from CybiNet
• Individual and multi-device license packages
• Business and enterprise solutions
• Annual and multi-year subscriptions

1.2 Guarantee Conditions

To qualify for our money-back guarantee:

• Request must be made within 30 days of original purchase date
• You must provide your order number and purchase email
• Provide a brief reason for your refund request (helps us improve)
• The license key must not have been resold or transferred

2. Refund Eligibility

2.1 Eligible Refund Requests

Refunds will be granted for the following reasons:

• Technical Issues: Software doesn't work as described despite troubleshooting
• Compatibility Problems: Product incompatible with your system (not specified in requirements)
• Duplicate Purchase: Accidentally purchased the same product twice
• Wrong Product: Ordered incorrect software by mistake
• Non-Delivery: License key not received despite payment confirmation
• Not Satisfied: Product doesn't meet your expectations (within 30 days)

2.2 Important Notes About Digital Products

As we sell digital software licenses, please note:

• Refunds are at our discretion but we aim to be fair and reasonable
• Licenses must not have been activated on multiple devices beyond policy limits
• Evidence of misuse or policy violation may result in refund denial
• We may request proof of technical issues before processing refunds

3. How to Request a Refund

Follow these simple steps to request a refund:

4. Refund Processing Timeline

4.1 Review Time

• Initial Response: Within 24 hours on business days
• Approval Decision: 24-48 hours from submission
• Complex Cases: May take up to 5 business days

4.2 Refund Processing

Once approved, refunds are processed as follows:

• Credit/Debit Cards: 5-10 business days (depends on your bank)
• PayPal: 3-5 business days
• Other Payment Methods: 7-14 business days

Note: We process refunds immediately upon approval. The time to see funds in your account depends on your financial institution's processing times.

4.3 Refund Confirmation

You will receive email confirmation when:

• Your refund request is received
• Your refund is approved or denied
• Your refund is processed and sent to your payment provider

5. Non-Refundable Situations

Refunds will not be granted in the following circumstances:

• After 30 Days: Requests made more than 30 days after purchase
• License Misuse: Evidence of license key sharing or unauthorized resale
• Chargebacks: If you've initiated a chargeback with your bank
• Policy Violation: Violations of our Terms of Service
• Manufacturer Restrictions: Some manufacturers have specific no-refund policies
• Already Refunded: Previous refund already issued for the same purchase
• Fraudulent Activity: Suspected fraud or abuse of refund policy

5.1 Partial Refunds

In certain cases, partial refunds may be offered:

• Multi-year subscriptions where partial usage has occurred
• Multi-device licenses where some devices remain in use
• Bundle purchases where only some products are being returned

6. Digital Product Policy

6.1 Nature of Digital Products

All products sold by CybiNet are digital goods (software licenses). Unlike physical products, digital licenses are delivered instantly and cannot be "returned" in the traditional sense.

6.2 Our Commitment

Despite the digital nature of our products, we offer:

• Full 30-day money-back guarantee on all purchases
• Flexible refund policy for genuine customer concerns
• Dedicated support to resolve issues before refunding
• Transparent and fair refund process

6.3 License Deactivation

Upon refund approval:

• Your license key will be immediately deactivated
• You must uninstall the software from all devices
• Continued use after refund constitutes license violation
• We reserve the right to report unauthorized use to manufacturers

7. Exchanges and Upgrades

7.1 Product Exchanges

If you purchased the wrong product, we can help:

• Exchange for a different product of equal or lesser value
• Upgrade to a higher-tier product (pay the difference)
• Switch to a different brand or solution

Contact our support team to discuss exchange options before requesting a refund.

7.2 Upgrade Process

To upgrade your license:

• Contact support with your original order number
• Select your desired upgrade product
• Pay only the difference in price
• Receive your new license key immediately

8. Chargebacks and Payment Disputes

8.1 Please Contact Us First

Before initiating a chargeback with your bank or credit card company, please contact us first. We're committed to resolving any issues quickly and fairly.

8.2 Chargeback Policy

If you initiate a chargeback:

• Your license will be immediately deactivated
• Your account may be suspended pending investigation
• We will provide evidence to your bank to contest unwarranted chargebacks
• Future purchases may be restricted

8.3 Resolving Disputes

We prefer to resolve disputes directly:

• Most issues can be resolved within 24-48 hours
• We offer refunds for legitimate concerns
• Our support team is available 24/7
• We value your satisfaction and will work with you

9. Special Circumstances

9.1 Technical Support First

Before requesting a refund for technical issues:

• Contact our technical support team
• We'll work with you to resolve installation or activation issues
• Connect with manufacturer support if needed
• Refund available if issue cannot be resolved

9.2 Compassionate Considerations

We understand that exceptional circumstances occur. If you have a special situation beyond our standard policy, please contact us to discuss. We'll review each case individually and strive to find a fair solution.

10. Contact Our Refunds Team

For any refund requests or questions about our refund policy: